REFUNDS & RETURNS POLICY
TIMEBANK HOME TOURSTM:
SATISFACTION GUARANTEED OR YOUR MONEY BACK! New Media Production (NMP) takes all possible steps to assure its products are in working condition and complete. In the case of TimeBank Home ToursTM and Streaming Internet Mediai.e. Clipstream audio/video, RealPlayer audio/video, Windows Media audio/video, and QuickTime audio/videocustomers will NOT receive the actual product. Customers receive a link to the product that resides on our server for the specified time set forth by our web site information, or their specific contract. Therefore, returns are of no consequence for these products. NMP is, however, concerned with customer satisfaction and, in the case of TimeBank Home ToursTM, customers receive the link to their tour via e-mail within 5 business days from submitting all necessary photographs, agent photos, logos & property descriptions, or that tour is free. If a tour link is not e-mailed to the customer within the specified time, based upon their purchase agreement and the duration (run-time) of the tour in question, their available inventory will be increased by the appropriate amount.
TimeBank Home ToursTM are manufactured according to the specifications set forth in each property's unique Online Tour Order Form. NMP is not liable for photographs that are submitted smaller than the 640 x 480 @ 72 dpi recommended size. ANY TOURS ORDERED WITH PHOTOS SUBMITTED SMALLER THAN THE RECOMMENDED SIZE WILL NOT PRODUCE THE DESIRED QUALITY RESULTS. Upon receiving photos smaller than the recommended size, NMP will contact the customer once by e-mail to the address provided in the Online Tour Order Form and recommend correctly-sized photos be resubmitted. Once this notification has been sent, NMP will allow two (2) business days for the customer to provide correctly-sized photos. If no contact is made by the customer within two (2) business days, NMP will deem that all necessary materials to produce the tour have been received and the 5-business-day guarantee will commence. NMP will then produce the tour using the original photos and e-mail the tour link to the customer within 5 business days. YOU MUST BE COMPLETELY SATISFIED WITH YOUR TIMEBANK HOME TOURSTM OR CONTACT US FOR A FULL REFUND WITHIN THIRTY (30) DAYS OF ESTABLISHING YOUR ACCOUNT. ONCE 30 DAYS HAS PASSED SINCE ESTABLISHING YOUR ACCOUNT OR POSTING A TOUR LINK, NMP WILL DEEM YOU A SATISFIED CUSTOMER AND REFUNDS WILL THEN BE AWARDED ON A PER-TOUR BASIS.
NMP is responsible to produce Video & Television products according to pre-approved Scripts and Shot Lists. In cases where there are no Scripts and Shot Listsi.e. Live Performances including but not limited to Theatrical, Concert, Choral Performances, Music Videos, and Wedding Video ProductionsNMP will deliver a professionally edited and quality production as set forth by the examples on our web site or other Product Demonstration Examples distributed by NMP. NMP will make all reasonable attempts to satisfy the customer if a dispute arises as to quality or method, including reediting and re-authoring the product. Normally, NMP is paid half its fee up front to cover its cost of manufacture with the remaining monies due upon delivery of the product. IN THE EVENT THE CUSTOMER IS NOT SATISFIED WITH THEIR VIDEO/TELEVISION PRODUCTION, NO REFUNDS ARE GUARANTEED BY NMP BUT MAY BE GIVEN AT NMP'S SOLE DISCRETION.
Are governed by the criteria set forth in Preplanning & Pre-Development meetings. Once the criteria has been established at those meetings, NMP will manufacture the elements accordingly. NMP will conduct approval & redirection meetings throughout the production process to assure all elements are being manufactured according to the customer's requirements. IN THE EVENT THE CUSTOMER IS NOT SATISFIED WITH THEIR HTML/GRAPHICS, NO REFUNDS ARE GUARANTEED BY NMP BUT MAY BE GIVEN AT NMP'S SOLE DISCRETION.
INTERNET DELIVERY PRODUCTS:
Are subject to the limitations and conditions of their manufactureri.e. RealPlayer audio/video, Windows Media audio/video, and QuickTime audio/videoand are deemed by NMP to be in working condition at the time of delivery. In most cases, the product will NOT be delivered to the customer. The customer will receive a URL link via e-mail from NMP to their product which will reside on the NMP server until the specific contract is at an end. The exception to this rule is where the customer will serve its NMP product from its own server. Whereby, NMP will deliver the product in working condition and make every reasonable effort to supply the customer with the support they need to ensure proper operation of the product. NMP will make all reasonable attempts to satisfy the customer if a dispute arises as to quality or method, including reediting and re-authoring the product. IN THE EVENT THE CUSTOMER IS NOT SATISFIED WITH THEIR INTERNET DELIVERY PRODUCTS, NO REFUNDS ARE GUARANTEED BY NMP BUT MAY BE GIVEN AT NMP'S SOLE DISCRETION.
Any Digital Video Discs (DVDs) produced by NMP are authored in the DVD-R format unless specifically set forth otherwise. It is up to the customer to determine if the DVD-R format meets their requirements. CD-ROM Discs are authored in two categories: 1.) Data Discs & 2.) Music Discs. CD-ROM Kiosk products are typically Data Discs and are produced to play on IBM-type Personal Computers and are subject to PC performance & configuration requirements set forth in the unique production agreement between NMP and the customer. Audio Discs are produced to play in personal computers and stand-alone CD music players. THE EVENT THE CUSTOMER IS NOT SATISFIED WITH THEIR DISC MEDIA PRODUCTS, NO REFUNDS ARE GUARANTEED BY NMP BUT MAY BE GIVEN AT NMP'S SOLE DISCRETION.
Once you have determined you are not satisfied for ANY REASON, contact NMP via US Mail at the following address:
Lewis Andrew Thompson, III
Proprietor, New Media Production
New Media Production
2331 Little Cove Road
Hampton Cove, Alabama 35763
In order to receive a refund you must include your Account Number, a working e-mail address, correct mailing address, reason for your dissatisfaction, and allow two (2) to four (4) weeks for NMP's reply. NMP, at its discretion, will credit the same credit card used for your purchase, credit your Account, or send a check for the full refund. NO REFUNDS WILL BE MADE FOR ANY APPLICABLE SHIPPING & HANDLING CHARGES.
FRAUDULENT CREDIT CARD CHARGES OR FRAUDULENT CLAIMS:
All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
Any questions regarding your Account or any other concerns, may be sent to NMP by e-mail at firstname.lastname@example.org.